Frequently Asked Questions

Discover everything you need to know about the l'Étoile de Saint Honoré shopping experience.

What is the standard delivery timeframe for my order?

We offer worldwide shipping from our Parisian atelier. Orders within Europe typically arrive in 3-5 business days, while international deliveries may take 7-10 business days depending on customs clearance.

What is your return policy for luxury items?

We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all security tags and designer packaging intact to be eligible for a full refund.

How do I ensure I select the correct size?

Each product page features a detailed 'Size & Fit' guide tailored to the specific cut of the garment. For personalized assistance, our style consultants are available via live chat.

Are your collections sustainably produced?

At l'Étoile de Saint Honoré, we prioritize ethical craftsmanship. We work exclusively with certified European tanneries and mills that adhere to strict environmental standards and fair labor practices.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible installment plans through Klarna for eligible regions.

Can I track my shipment in real-time?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking link and a unique number to monitor your package's journey to your doorstep.